Frequently asked questions

We work with businesses across Canada, primarily online. Our team is available Monday to Friday, 8:30 am to 5:00 pm, with physical offices in Vancouver, BC and Toronto, ON, for clients who prefer to meet in person.

Yes, we support clients across all of Canada through video-conferencing, no matter where you’re based.

Ten-person startups, growing businesses, organizations with 100+ employees. Growth looks different at every stage. So does the support we provide. Our Vistera^™ business consulting services, Illuminate business assessments, and custom service packages are all built around your specific needs, industry, and headcount.

We have experience and specific expertise with businesses across technology, SaaS, professional services, non-profits, real estate, construction, healthcare, and mining. If your business needs legal, HR, or financial support, we can help, regardless of your industry.

We put together a team tailored to your business needs, one that scales with you as you grow. Every Vistera^™ subscription includes at least one senior HR consultant, a senior finance consultant, a business or workplace lawyer through Spraggs Law, and a dedicated client success manager who serves as your single point of contact for any questions.

Vistera^™ is an all-in-one, subscription-based consulting service that gives your business a senior legal, HR, and financial team without the overhead of hiring one. You get a team of executives who have spent decades building, scaling, and protecting Canadian businesses, available completely on demand, at a fixed monthly cost.

Your business’s problems rarely stay in one lane. A hiring decision has legal implications, a financial restructure affects your people, and a contract dispute touches all three.

When your advisors work separately, those connections get missed, creating unseen legal and financial exposure. Vistera^™ puts a senior legal, HR, and financial team in your corner, working together with full visibility across every area of your business. One subscription, one coordinated senior team, with no surprise invoices.

Think of it as building your dream team without the full-time price tag. Fractional business support gives you access to senior legal, HR, and financial expertise on a flexible basis. You only pay for what you actually need, and as your business grows, your level of support grows with it.

Your contract includes a set number of monthly hours that can be distributed across our team based on what your business needs that month. If you need more support, reach out to your Account Executive, and we'll work with you to adjust your package accordingly.

It depends on your package. A full Vistera^™ subscription gives you hours that flex across all three areas: legal, HR, and financial, so you can funnel support wherever you need it. If you’re on a custom service plan, your hours pertain to the specific areas you've signed up for.

Not necessarily. We adjust our services based on your business capabilities, needs, and talent. If you already have a lawyer or consultant you trust, we work alongside them rather than replacing them. Where we add value is in the areas they don't cover, and in making sure every part of your business is connected.

As your needs grow, we can scale our support accordingly.

You start fresh with a full bucket of hours every month.

Vistera is delivered remotely, which is what allows us to work with businesses right across Canada. All consulting, guidance, and support is conducted virtually, making it easy to access your team whenever you need them regardless of where you're based.

Illuminate is a two-day business health assessment that gives you a clear, honest picture of where your business stands. Our senior legal, HR, and strategy consultants work with your business, reviewing policies, contracts, and processes to identify friction points and opportunities you may not know exist.

At the end of the two days, you walk away with a concise Scorecard ,a prioritized roadmap, and a presentation from our executive team that tells you exactly what needs attention, in what order, and why. All for a flat fee.

Your leadership team gets a clear picture of where the business stands and a concrete blueprint for where it needs to go. Our senior consultants dig into your business, surfacing the risks and blind spots that are holding you back, and deliver a blueprint your team can act on immediately.

You can also sign up for our Vistera^™ business consulting services to get our experts to implement our findings on your behalf.

Simply put, the Illuminate business assessment is the foundation and Vistera^™ is what you build on top of it.

Illuminate equips our senior team with a deep understanding of your business before the ongoing work begins. When your Vistera^™ engagement starts, we’re not learning your business from scratch. We already know where to focus, what to prioritize, and how to make the most of every hour spent together.

It starts with a prep call, followed by a two-day engagement with our senior team. You receive a Scorecard with actionable steps, followed by a presentation of our recommendations to your leadership team. A full report is then delivered two weeks later.

Three phases, roughly three weeks from start to finish. 

One week before the engagement, we host a 30-minute discovery call to review your documents and get to know your business. The two-day engagement is fully hands-on: our senior team works side by side with you and your leadership, running diagnostics and designing your blueprint together, before presenting our findings and recommendations in a closing executive session. 

Two weeks later, your Illuminate Scorecard PDF lands in your inbox and we follow up with a 30-minute call to make sure you're clear on every next step.

Day one is dedicated to understanding your business. Our senior consultants review documents, policies, and processes, and speak directly with your leadership team and key stakeholders to get a clear picture of your goals, your strengths, and where the risks live. On day two, we build your blueprint, prioritize recommendations, and present our findings to your leadership team.

The Scorecard includes a domain-by-domain snapshot of your business health across seven key areas. Each domain is scored on a scale of 1 to 5, where 1 indicates a critical risk or major gap, and 5 represents leading practice. 

Our senior consultants assess each domain based on your organization's priorities and mission, then determine your overall business health score. It's a clear picture of where your business stands and what needs attention first.

Far from it. Illuminate is just as valuable for a business that's scaling as it is for one that's struggling. If you're growing, it makes sure your legal, HR, and financial foundations are ready to handle what's coming. If something isn't working, it tells you exactly what and why.

Generally speaking, your leadership team. For a smaller business, that might just be you and an office manager. For a larger organization, we'd recommend including the heads of each department. Having the right people in the room during the process leads to a better outcome.

We're flexible. If you're in the Vancouver or Toronto area, we're happy to come to you. For businesses elsewhere in Canada, we conduct the full two-day engagement virtually. Either way, the experience and the output are the same.

Quickly. After the initial call, your Account Executive will work with you to confirm the right engagement and get the process moving. Most clients are up and running within a matter of days.

You'll have a dedicated Customer Success representative as your main point of contact. They'll be available to answer questions, coordinate with our senior consultants, and make sure you're getting the most out of your engagement.

Simply reach out to your dedicated Customer Success representative via email or call us at +1 (778) 800-8866.

Please reach out to us directly so we can ensure you are getting the support you need.

Both, depending on what you need. Illuminate can be conducted in person for clients in the Vancouver or Toronto area, or virtually for everyone else in Canada. Vistera is delivered remotely, making senior legal, HR, and financial support accessible to Canadian businesses wherever they're based.